1. Order Cancellation

1.1 Before Shipment
You may cancel your order within 24 of placing it, as long as it has not been shipped.
To cancel, contact us at ‪+91 89630 83183 with your order number.

1.2 After Shipment
Once an order has been shipped, it cannot be canceled.
You may initiate a return once the item is delivered (see Return Policy below).

2. Return Policy

2.1 Eligibility for Returns
We accept returns within 10 days of delivery if:

• The item is unused and in original condition
• All tags, packaging, and accessories are included
• A valid proof of purchase is provided

Items NOT Eligible for Return

• Personal care items
• Customized or personalized products
• Sale or clearance items
• Digital/downloadable products
• Perishable goods (if applicable)

3. Return Process

1. Contact us at ‪+91 89630 83183 to request a return.
2. Provide your order number and reason for return.
3. We will send you return instructions and a return shipping address.
4. Pack the item securely and ship it back to us.

Return Shipping Costs

• Customer pays return shipping, unless the item arrived damaged or incorrect.
• For defective or wrong items, we will cover the return shipping cost.

4. Refunds

4.1 Refund Method
Once your return is received and inspected, your refund will be processed within 7 days to your original payment method.

4.2 Partial Refunds
A partial refund may be issued if:

• The item is not returned in original condition
• Missing parts, tags, or packaging
• The return is initiated after the return window

4.3 Shipping Fees
Original shipping fees are non-refundable, except for damaged or incorrect items.

5. Exchanges

We accept exchanges for:

• Wrong size
• Damaged or defective items
• Incorrect items shipped

Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Contact us within [48 hours] of delivery
• Include photos or video as evidence

We will arrange a replacement or full refund.